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Privacy Policy

Last updated: October 2026

Who we are

Heritage Unlimited is a trading name of Heritage Un Limited (company number 11167923), registered in England and Wales. Our registered address is 39 Long Acre, London, WC2E 9LG.

We are the data controller for the personal information we collect through this website. If you have questions about how we handle your data, please contact us at contact@heritageunlimited.co.uk or call 0330 0880 984.

What information we collect

We collect the following types of personal data:

  • Enquiry form submissions: your name, email address, telephone number, and any details you provide about your project. This information is submitted voluntarily when you use our contact or enquiry forms.
  • Website usage data: we use Google Analytics 4 (GA4) to collect anonymised data about how visitors use our website, including pages visited, time on site, and approximate location (at city level). GA4 does not collect personally identifiable information in the way we have it configured.
  • Cookies: our website uses a small number of cookies, detailed below.

How we use your information

We use personal data for the following purposes:

  • To respond to your enquiry and provide information about our heritage consultancy services.
  • To manage ongoing client relationships where you have engaged our services.
  • To understand how our website is used so we can improve its content and structure.
  • To measure how many genuine enquiries our website and marketing generate, so we can assess and improve their performance.

Legal basis for processing

We process your data on the following legal bases under UK GDPR:

  • Consent: when you submit a form, you consent to us using your details to respond to your enquiry.
  • Legitimate interest: we have a legitimate interest in understanding how our website is used (via anonymised analytics), in measuring the enquiries our website and marketing generate, and in marketing our services to prospective clients.
  • Contract: where we process data to deliver services you have engaged us to provide.

Enquiry reporting

Each enquiry submitted through our website is recorded in a secure enquiry log on the website. Our website and marketing agency uses this log to produce a private performance report for us, showing how many genuine enquiries were received in each period.

The report contains only limited details from each enquiry: the date and time it was received, your name, and a short extract of the location or message you entered. It does not include your email address or telephone number. Access to the report is restricted to Heritage Unlimited and our agency, and it is not published or shared with anyone else.

Our agency acts as a data processor on our behalf. It processes this information only on our instructions and only for the purpose of reporting on website and marketing performance.

Cookies

Our website uses the following cookies:

  • Google Analytics (_ga, _ga_*): these cookies help us understand website traffic and usage patterns. They collect anonymised data and expire after 2 years (_ga) or 24 hours (_ga_*). You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Essential cookies: our hosting provider (SiteGround) may set cookies necessary for the website to function securely. These do not track you and cannot be disabled.

How we store and protect your data

Enquiry form submissions are delivered to us by email, recorded in the website’s secure enquiry log, and stored in our client relationship management system. We retain enquiry data for as long as is necessary to respond to your enquiry and, where applicable, to manage the client relationship. The limited enquiry details used for performance reporting are kept only for as long as needed to compare performance over time. We do not store payment card details on this website.

Our website is hosted by SiteGround on servers located within the United Kingdom. We use HTTPS encryption across the entire site.

Sharing your data

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share data with:

  • Our website and marketing agency: limited enquiry details, used only to report on website and marketing performance, as described under Enquiry reporting above.
  • Google: anonymised analytics data is processed by Google under their privacy policy.
  • Professional advisers: where necessary for legal, accounting, or insurance purposes.
  • Law enforcement: where required by law.

Your rights

Under UK GDPR, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where there is no ongoing legal or contractual reason for us to retain it).
  • Object to processing based on legitimate interest, including the use of your enquiry details in performance reporting.
  • Withdraw consent at any time (where processing is based on consent).
  • Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

To exercise any of these rights, contact us at contact@heritageunlimited.co.uk.

Third party links

Our website contains links to external websites, including our Facebook page. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies before providing any personal data.

Changes to this policy

We may update this privacy policy from time to time. The “last updated” date at the top of this page will be revised accordingly. Continued use of the website after changes are posted constitutes acceptance of the updated policy.